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m.logistics Magazine | On Track & On Target | Royal Mail to roll out 76,000 handhelds to postmen and women

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30 December 2014

Royal Mail to roll out 76,000 handhelds to postmen and women


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Royal Mail has announced that it is to spend £130 million on handheld computing technology over the next five years – and a large part of that spending looks likely to come within three years as it rolls out 76,000 new handheld terminals to its postmen and women. The first of these should appear during 2015, the organisation says, and the delivery should be completed by the financial year 2016-2017.

It has not revealed what make of device it will be using, but says it is working with its contractor BT to reach that decision, and will announce the findings within weeks.

As part of the deal, Royal Mail will entrust te day-to-day management of current and new devices and operating platform to BT for five years. It already uses BT under a separate contract to provide mobile connectivity.

Finally, Royal Mail is acquiring new software to run on the devices, and says it expects to finalise that contract in the coming weeks.

The development is described at part of a transformation programme aimed at supporting Royal Mail’s strategy for enhancing its parcel delivery service and becoming more flexible and customer-responsive. Key elements include providing improved management information and enhanced tracking by measures such as adding expanded barcode data to shipping labels.

Earlier this year Royal Mail launched a new parcels shipping and tracking platform that is said to ease integration with e-retailers’ IT systems, and it has also enhanced its Local Collect service (under which retailers can offer collection from a Post Office as part of their portfolio).

 

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